Skills

Innovation in Interaction
  • social robotics
  • extended reality
  • ubiquitous computing
  • speech and NLP
  • accessibility
  • multi-sensory
Expert Facilitation
  • machine learning and DSL
  • service design
  • vision & strategy
  • roadmap
  • innovation
Change Management
  • digital transformation
  • process optimization
  • customer experience
  • design & product delivery
  • agile, scrum, kanban
Data Science
NLP, DSL, ML, Phyton, PyTorch
IT Architecture & Solution
SAP, Analytics, Fraud, CMS, Mobile APP
Digital Solutions
eCare, eCommerce, Adobe, Cludo
People Management
in a Global community

Areas

01 01
Technology

Project management, architecture and delivery of IT solutions for Telecommunications areas (Billing, Mediation, CRM, Logistics, Finance, Legal, Commissions, Middleware, Payments and Collections).

02 02
Customer Operations

Digital self channels, mobile and web, delivery and support (digital invoice, eCommerce, eCare, search ans assisted help, chat, & social networks).

03 03
Digital Area

Digital transformation, UX & UI, customer engagement, NPS and Senior Product Owner of Selfcare Mobile APP.

" Once you stop learning, you start dying "

Albert Einstein

Education

Certifications

Digital marketing, Square Online
Product Owner® , Scrum Alliance

" One, remember to look up at the stars and not down at your feet. Two, never give up work. Work gives you meaning and purpose, and life is empty without it. Three, if you are lucky enough to find love, remember it is there and don’t throw it away. "

Stephen Hawking