Hello, I am a Ph.D. student in Computer Science and Engineering, University of Lisbon, and researcher in GAIPS – Research Group on AI for People and the Society, and Visualization and Intelligent Multimodal Interfaces Group at INESC-ID. With a focus on social agents for inclusion in schools.
My research focus on novel experiences between mixed-visual ability children, exploring group engagement within Human Robots Interactions, improving accessibility, and valuing individual
abilities to create inclusive experiences.
With 20 + years of experience in senior leadership, design, business, people, and change in the IT and Telecommunications Industry, embraced several technical and management areas in Digital, Customer Operations, and IT. Collaborated with many talented people having a long experience in a customer-centric approach, leading design thinking methods and agile teams to build and develop personalized and ethical experiences in digital channels & assisted channels
I aim to use artificial intelligence, design thinking, and service design to shape great experiences, products & services.